Canon Professional Services (CPS) Programmes in Europe, Middle East & Africa (EMEA) countries:?

Within EMEA, Canon now offers different CPS programmes depending on your region and country.

For many European markets, the CPS programme has now changed and is as a Subscription Service focused on our professional and business customers. For further information relating to this programme, please see here.

For other EMEA countries there is currently no change to the CPS Programme and it continues to operate as explained below.

The Europe, Middle East & Africa (EMEA) countries that continue to offer a free of charge full CPS Programme are: ?

Croatia, Greece, Romania, Russia, Slovenia and South Africa.

Within the following Europe, Middle East & Africa (EMEA) countries, the Fast Track repair turnaround time is 5 days and backup loans are not available: ?

Israel, Kazakhstan, Turkey, Ukraine and United Arab Emirates.

Within the following Europe, Middle East & Africa (EMEA) countries, our professional and semi-professional photographers and videographers can register for CPS Membership: ?

Algeria, Armenia, Azerbaijan, Bahrain, Belarus, Bulgaria, Cyprus, Egypt, Georgia, Iceland, Iran, Jordan, Kenya, Kuwait, Lebanon, North Macedonia, Malta, Morocco, Nigeria, Oman, Qatar, Saudi Arabia, Serbia and Uzbekistan.

Although CPS Service and backup loans are not available in these countries, CPS members from these countries may be able to take advantage of certain CPS membership service benefits (i.e. Fast Track service) when travelling to other EMEA countries or global regions.

Other benefits such as offers, events, experiences, service discounts vary and may not be available in your home country or territory.

Within Europe, Middle East and Africa (EMEA), Canon now offers different CPS programmes depending on your region and country.

For many European markets, the CPS programme has now changed and is as a Subscription Service focused on our professional and business customers. For further information relating to this programme, please see here

For other EMEA countries there is currently no change to the CPS Programme and it continues to operate as a free of charge programme dedicated to professional and semi-professional photographers and videographers who use Canon products. Fast service and repairs for kit, inspirational events and experiences, and exclusive special offers are some of the many benefits offered to our CPS Members.

The majority of Canon products related to photography or videography have points. Simply select your product during registration to find out its points. Once you have fully completed your product details, these points will be added to your account. Your total points from all products you register make up your membership level. A product's points may reduce over time and cannot be redeemed or exchanged.

The blue dot indicates that action is required by you for that product so please click on it and take a look. Points are greyed-out when there are details missing and a product is not fully registered. Please edit your product registration and fill in all details (serial number, country of purchase, date of purchase and store purchased). Points will then be validated and contributed to your membership level.

Simply sign up and begin adding your products to find out how many points your kit could get you. You don’t have to finish your registration to discover how many points your equipment is worth - just come back later and finish off to receive your points.

For EMEA countries which offer the free of charge CPS Programme, registering with CPS is quick and easy and you'll get instant membership - just sign up with your contact details. To start collecting points towards your membership level, you'll need to register your products. Don't worry, it's super simple and you can enter the information in your own time. You'll need your serial number, retailer name, and country and date of purchase. Once this information is validated, you'll see the points in your account. Please ensure product details are correct, and you have proof of purchase for your products as we may request it when you need to use your benefits or in the event of a Warranty claim.

We have over 3,000 Canon products eligible for registration - including most of our cameras, lenses, printers, and even accessories. Remember to add both old and new equipment, and even Canon products bought outside of your home country could give you points. 120 of our Pro Canon products qualify for Fast Track - which means they can be repaired in as little as 2 days, subject to your membership level.

Many of our Canon products are eligible for fast turnaround servicing at our official Canon Professional Service Centres (PSCs) or Customer Experience Centres (CEC) and at CPS Authorised Service Partners. Find out if any of your products qualify for Fast Track by checking your Kitbag and selecting individual products. This will also show your turnaround time, which depends on your membership level and CPS service level in the country.

Fast Track applies to repairs in all Canon Professional Service Centres (PSCs) or Customer Experience Centres (CEC) and at CPS Authorised Service Partners. For maintenance and upgrade services Fast Track only applies at Canon Professional Service Centres (PSCs) or Customer Experience Centres (CEC). Fast Track is only eligible on products that have been registered in full with all details completed (serial number, country of purchase, date of purchase and store purchased) and points validated.

Turnaround times are subject to a maximum of 3 products in servicing at one time per member and does not include shipping time. For comparison purposes the standard, non-CPS turnaround time is approximately 10 days.

Turnaround times cannot be guaranteed and may not be met due to factors such as spare parts availability. However, both Canon and the repair facilities authorised to provide CPS services will endeavour to meet the target times listed. If for some reason your turnaround time cannot be met, you will be eligible for a courtesy backup loan (Gold and Platinum members).

See Terms of Use for more information including how turnaround times are calculated.

CPS discounts for product maintenance services and free return shipping on chargeable repairs are only available from Canon Professional Service Centres (PSCs) or Customer Experience Centres (CEC), as listed in the below FAQ.

CPS Authorised Service Partners do not currently offer these exact benefits but may have their own offers so it is worth getting in touch with your chosen CPS Authorised Service Partner to discuss further.

All official Canon Professional Service Centres (PSCs) or Customer Experience Centres (CEC) and our CPS Authorised Service Partners for the servicing of CPS equipment can be found using the locator on this page and selecting the ‘Canon Professional Services’ filter.

Canon Professional Service Centres (PSCs) or Customer Experience Centres (CEC) are large, regional Canon-owned service locations which are centres of excellence handling a wide variety of Canon servicing and repairs.

Within EMEA countries offering the free of charge CPS programme we have three (3) Canon PSC or CEC service locations as follows: South Africa (PSC), Russia (PSC), South Africa (PSC) & Turkey (CEC)

CPS Authorised Service Partners are independent workshops who have been authorised by Canon to perform services and repairs on certain products for CPS customers to the necessary Fast Track turnaround times. They have the necessary tools and training to perform these services to the very high level of quality which Canon demands.

Note: Within Europe we also have a further 6 PSC service locations as follows: France, Germany, Italy, Spain, Sweden, The Netherlands and The United Kingdom. However, not all CPS service benefits will be available from these locations.

For CPS members from within EMEA countries offering the free of charge CPS programme, your CPS membership entitles you to support and benefits across all the participating countries offering this CPS programme when you travel. However, eligibility for benefits may differ between countries, so please check the participating countries for more information.

If you travel to other EMEA countries which are now offering a CPS Subscription Service (see here), our European PSC’s (in France, Germany, Italy, Spain, Sweden, The Netherlands and The United Kingdom) will endeavour to support you, however, you will not be eligible for all the applicable CPS benefits offered in these countries.

If you are a CPS member in either of the CPS programmes we offer in EMEA, you may be able to take advantage of Canon priority services outside of EMEA with a valid CPS membership card. However, benefits may differ to benefits offered in your home region.